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All contact, whether it be general enquiries or changes to a booking, must be from the client only. Changes to your booking by adding another person onto your original booking can only be accepted if time/resources allow on the day of your booking and we will require prior notice and payment due at the specified time. Adding extra people on the day, without prior warning, may jeopardise the quality of our work or delay on the day. You are required to give a minimum of 2 months’ notice should you wish to reduce numbers or services booked on your booking. After such time the full amount for services cancelled will still be payable. All payments are the responsibility of the client. In the unfortunate event that you have to cancel your booking completely we require a minimum of 2 months’ notice. After such time the full amount will still be payable by the specified date. Deposits are nonrefundable. Should no payment be received we will proceed with legal action to recover losses.

Immediate payment of a non-refundable, and non-transferrable, £100 deposit is required before a date will be held. Any deposit paid is deducted from the final balance and is not an upfront payment for trials. Trial costs are due at the time of the trial, or prior. The booking fee will be deducted from the overall cost, which is to be paid in full 2 weeks prior to your wedding day. Any changes to the number of clients on the wedding day booking must be finalised in writing via email and confirmed with Brittany Jae at least 14 days before the wedding. Should no payment be received we have the right to cancel all services for your wedding date and all fees will still be payable.